Langford Menswear LLC is committed to providing an excellent shopping experience for men’s suits and apparel. We value the satisfaction of every customer. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
- Return Period
Customers may submit a return request within 30 days of receiving their items.
For items where this period has elapsed, we may be unable to accept standard return requests, except as otherwise required by applicable law.
- Return Conditions
To ensure that returned items can be processed correctly, they must meet the following criteria:
The items must be unworn, unwashed, and unused.
The items must remain in their original condition, free from any damage caused by the user.
All original tags, packaging, and accessories should be included and intact.
The return must be accompanied by the order number or proof of purchase.
Suits and apparel must be in their original state, suitable for resale.
If a returned item does not meet these conditions, we may—depending on the circumstances—decline the return or adjust the refund amount; however, this does not affect any consumer rights you are entitled to by law.
- Quality Issues and Incorrect Items
If you receive an item that is defective, damaged during transit, incorrect, or significantly different from what was ordered, please contact us promptly upon receipt.
Please provide the following information:
Order number.
Product name and relevant details.
Photographs or videos of the issue (if applicable).
Once verified as a quality defect or an error on our part, we will provide a refund, exchange, or another appropriate solution, and we will cover the return shipping costs in accordance with our policy and applicable law.
- Returns Unrelated to Quality Issues
If you wish to return an item due to personal preference, an unsuitable size, dissatisfaction with the style, or other personal reasons, you will be responsible for the return shipping costs.
We recommend contacting us before sending any items back so that we can provide return confirmation and specific instructions.
Items returned without prior confirmation may experience delays in processing. 5. Refund Processing Time
Once we receive the returned item(s) and complete our inspection, we will process your refund based on the outcome of your return request.
Refunds are typically initiated within 3–5 business days after the return has been approved.
Refunds will be issued to the customer’s original payment method.
The actual time it takes for the funds to appear in your account may vary depending on the processing speed of your bank, credit card issuer, or payment service provider.
If you do not receive your refund within a reasonable timeframe, please first contact your payment service provider, or reach out to us via our customer service email.
- Non-Returnable Items
To the extent permitted by applicable law, the following items may not be eligible for return:
Items that have been worn, washed, or used.
Items damaged due to human error or misuse.
Items missing essential accessories or original tags, rendering them unsuitable for resale.
Items for which the specified return period has expired.
Other situations that do not comply with this policy or applicable laws.
For items with quality defects or those that are otherwise eligible for return under the law, we will handle the matter in accordance with applicable legal requirements.
- Return Request Process
To request a return or refund, please follow the steps below:
Step 1: Contact us via email, stating the reason for the return and providing your order number.
Step 2: Wait for our customer service team to review your request and provide return instructions.
Step 3: Ship the item(s) back to the provided return address and keep a record of your shipping documentation.
Step 4: Once we receive and inspect the item(s), we will process a refund or provide an alternative solution based on the review outcome.
- Return Address
Before returning any items, please be sure to contact our customer service team via email to confirm the correct return address and obtain return authorization information.
31 TRIFONE RD APT 1, REVERE, MA 02151-1943
- Order Cancellation
If you wish to cancel an order, please contact us as soon as possible—ideally before the item(s) have been shipped.
If the order has not yet entered the shipping process, we will process your cancellation request and issue a refund accordingly. If the items have already been shipped, the customer may need to initiate a return by following the standard return process.
Thank you for choosing Langford Menswear LLC!